Is your package late? Don't panic, before anything else, we invite you to check the following items:
1) The shipping date of your order. 📮 Postal services come to our Atelier from Monday to Friday at 2 pm. If your order is dispatched after 3 p.m., it will have left the next day when the mail is collected.
2) The delivery method you have chosen. 🏇 As a reminder: the Lettre Suivie has a delay of 3 to 6 working days, the Delivengo 3 to 10 working days, the Colissimo 2 to 4 working days and the Chrono 1 working day. Excluding weekends and public holidays.
3) Your tracking number. 🎫 When the postal services flash your parcel you will be informed of its progress or any delays or problems encountered on its delivery. It may take 1 to 2 days for your tracking number to be updated.
If you have any questions about your shipment, you can contact La Poste's Customer Service. If your parcel is delayed for more than a week, we invite you to contact us on our online chat, directly by phone 05 56 81 57 71 or by email at this address: firstname.lastname@example.org 💌