If your jewellery does not suit you, you have 14 days from the date of receipt of your order to return it to us. Please note that engraved jewellery cannot be returned. ✨
The Customer will be refunded with the amount of the order concerning the returned product as well as the initial delivery costs, i.e. the standard delivery (Tracking letter at 5 euros) in accordance with the Hamon law in force since June 2014 "The professional is not obliged to reimburse the additional costs if the consumer has expressly chosen a delivery method more expensive than the standard delivery method proposed by the professional", at the latest 14 days after the exercise of the right of retraction.
We invite you to return your jewel(s) to our Atelier by regular mail to the following address: L'Atelier d'Amaya, 353 boulevard du Président Wilson, 33073 Bordeaux Cedex; accompanied by the attached return form duly completed. 📮
As of reception, we will proceed to the creation of a credit note (valid 1 year) or to the refunding of the amount of your jewel(s) on the method of payment that you used during your order. The return of your order to our Atelier is at your expense.
Do not hesitate to contact us if you have any questions, our Customer Service remains available by chat, phone 05 56 81 57 71 or by mail: firstname.lastname@example.org ! ✨