General

Payment

• Secure payment
• Can I use my gift card on the website and in the shop?

Contests

• How are the contests working?
• Scams and false accounts, am I a victim of fraud?
• Do you have sales or promotional codes?

Recruitment

• Where can I send my spontaneous application?
• What is the status of my application?

Engraving

• Discover our catalogue of engravings
• How to have the tree of life engraving?

Size Guide

• How do I choose the length of my chain?
• How to choose the right bracelet size?
• How to choose the right ring size?
• How do I adjust my tie bracelet ?
• How to choose the right ring size ?
• How to choose the right bracelet size ?

Warranty & Repairs

• Is my jewellery guaranteed?
• My ring or my bead bracelet is broken, how can I do?
• How does the warranty work?
• How do I change or repair my fabric pompom?
• Can I have my jewellery repaired even if the warranty has expired?
• How do I change my tie bracelet ?

Exchanges & Returns

• How do I return an internet purchase?
• What are our refund conditions?
• Can I exchange my jewellery if it is personalized?

Product care & Services

• How do I take care of my jewellery ?
• My 925 silver jewellery has blackened, what can I do?
• Where is our jewellery made ?
• How can I check the authenticity of my jewellery?
• How to maintain my fabric pompom?
• How do I request a gift wrapping?

See all 8 articles

Orders & Product

• Can I change my order?
• How do I use my credit note? 
• My favorite jewel is out of stock, what can I do?
• What is the composition of the jewels?
• How do I send a gift directly to the recipient?
• Can I order individual pieces on the website?

See all 9 articles

Delivery & Shipping

• My parcel is late, what should I do?
• When can I pick up my internet order in the shop?
• A problem upon reception of your order?
• My tracking number doesn't work, what can I do?

Loyalty Program

• How do I view my point balance?
• How to use my loyalty voucher on the website?
• How does the loyalty program work?
• What are the terms and conditions for using loyalty vouchers?